Is there a setup, support or license fees?
There is no setup, support or license fee. We can help you to set-up your hardware. Cleantie app is offered as SaaS. With SaaS, customers can pay to use the software as an on-demand service through a subscription rather than a single purchase transaction. The software is licensed by a number of users and/or levels of features. The SaaS model allows CSI to keep control the hosting and operation of the software. Customers also do not have to worry about hardware/software compatibility and support to run the application, therefore eliminating a major overhead. There is nothing to own, and the customer simply uses the software as they see fit. Customers can purchase and download the App through the Cleantie.com website with the tap of a button.
Is it easy to get started?
Absolutely. It only takes a few minutes to get up and running. You can import your price list using our simple price list template designed for Dry Cleaners, Alteration, Shoe Repair or laundromat operations. Or enter your own price list using our simple intuit interface.
During my trial how do I change to a paid subscription?
Before 30 days trial is expired, simply purchase the subscription plan from your account. You will be able to choose another plan and begin your subscription at any time during or after your trial. Your credit card will not be charged until you have selected a plan and confirmed your subscription type in the dashboard.
Is there a contract?
There's no contract or commitment. You're free to switch plans or cancel any time.
Can I work from anywhere on multiple devices?
Access and manage your Cleantie from your computer, laptop, tablet, or smartphone anytime you choose.
Why do I need to enter my credit card details to sign up?
We require a credit card on file to configure your billing account and issue the free trial; however, no charges will be applied until you have selected a billing plan at the end of your 30-day trial period. We accept Visa, MasterCard, and American Express.
During my trial how do I change to a paid subscription?
Before 30 days trial is expired, simply purchase the subscription plan from your account.
Can I change plans?
You can upgrade or downgrade between Cleantie plans that suits your needs right from your account.
What hardware is Cleantie compatible with?
Cleantie works from any device like PC, Mac, iOS, Android, Tablet. We support Epson or any standard Thermal Invoice Printers, Epson TMU220 Tag printer and Epson Compatible cash drawer. We support any touchscreens, USB HID-compliant weight scale, and all barcode scanners.
How do I integrate my website with Cleantie?
There is no need to have website integration. Simply add Cleantie Promo add to your website. Cleantie Promo App is a valuable tool designed to help you to promote your online pickup/delivery business. Your customers can use the App to enter their mobile number to download the Cleantie customer app and receive the promotional coupon.
Can I have my own brand customer app?
Absolutely! Provide a more personalized experience for your customers by having your own brand customer app. Increase brand awareness with a personalized look and feel. The perfect way to present your brand and stand out from the crowd. Your branded App is based on Cleantie and powered by Cleantie engine. The process includes testing, deployment, and submission to Apple iTunes and Google Play. The process takes 5 to 6 weeks and the cost is US$2950.00
Why are you charging separately for SMS?
SMS pricing is based on the destination and type of message you’re sending. Our pay-as-you-go pricing gives you a fair price. We negotiate the best rates possible with our providers and then bill you for just your usage at cost (no markup).
What is a task in Driver App?
A task is the core unit of work to be completed by drivers (e.g. a pickup or delivery per customer). For billing purposes, tasks are counted when completed through Cleantie driver app.
Does Cleantie support my own merchant account?
Cleantie processes Credit Cards through Integrated Hosted Web-based Payware Connect for Card Present or Card On File transactions. Use your own merchant account or get the merchant account through CSI merchant services to save money on payware connect hosting fee.
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