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Cleantie Frequently Asked Questions

Updated

What is included in free trial?

  • Full Cleantie Enterprise Edition for 14 days
  • The most advanced POS App
  • Cleantie Customer App
  • Cleantie Driver App
  • Cleantie Dispatcher App
  • You won’t be charged until after your 14 days
  • No commitments, you may cancel anytime

 

Is there a setup, support or license fees?

There is no setup, support, or license fee. We can help you set up your hardware. Cleantie app is offered as SaaS. With SaaS, customers can pay to use the software as an on-demand service through a subscription rather than a single purchase transaction. The software is licensed by a number of users and/or levels of features. The SaaS model allows CSI to keep control of the hosting and operation of the software. Customers also do not have to worry about hardware/software compatibility and support to run the application, therefore eliminating a major overhead. There is nothing to own, and the customer simply uses the software as they see fit. Customers can purchase and download the app through the Cleantie.com website with the tap of a button.
Click here to see our subscription plans.
 
 

What is the included in Premium Plan?

The Premium plan is best for small operations, with No Pickup/Delivery option. Limited transactions unlimited price list and unlimited customers. Unlimited Online Support.

 

What is the included in Premium and Professional Plans?

Cleantie’s Professional plan offers everything from the Premium plan, plus a Customer App. This plan is best for mid-size operations that offer pickup and delivery services through a customer app. Your free Cleantie or Cleantie+ customer app allows your customers to request on-demand pickup or delivery. The Dispatcher app is not included in this plan.

 

What is the difference between Professional and Enterprise Plans?

The Enterprise plan offers everything from the Professional Plan plus Driver and Dispatcher apps. The Cleantie Driver app offers a complete and comprehensive route planning system with optimization technology. Cut down on operating costs, reduce drive time and mileage, and improve customer service with the Cleantie Dispatcher App.

 

Is it easy to get started?

Absolutely! It only takes a few minutes to get up and running. You can import your price list using our simple price list template designed for Dry Cleaners, Alteration, Shoe Repair or laundromat operations. Or enter your own price list using our simple intuitive interface.
Click here to get started.
 
 

During my trial how do I change to a paid subscription? 

You can cancel at any time before your 14-day trial finishes to avoid being charged; otherwise, you will be charged automatically after 14 days. You will be able to choose another plan and begin your subscription at any time during or after your trial. Your credit card will not be charged until you have selected a plan and confirmed your subscription type in the dashboard.
 
 

Is there a contract?

There's no contract or commitment for the monthly plan, you're free to switch plans or cancel at any time with 30 days advance notice. With an annual subscription plan, you commit to the plan for at least 365 days before you could potentially churn. 
  

Can I work from anywhere on multiple devices?

Access and manage your Cleantie from your computer, laptop, tablet, or smartphone anytime you choose.
 

Why do I need to enter my credit card details to sign up?

We require a credit card on file to configure your billing account and issue the free trial; however, no charges will be applied until you have selected a billing plan at the end of your 14-day trial period. We accept Visa, MasterCard, and American Express.
 
 

During my trial how do I change to a paid subscription?

You don't have to do anything; you'll be charged automatically after 14 days.
 
 

Can I change plans?

You can upgrade or downgrade between Cleantie plans that suits your needs right from your account.
 
 

What hardware is Cleantie compatible with?

Cleantie works from any device like PC, Mac, iOS, Android, Tablet. We support Epson or any standard Thermal Invoice Printers, Epson TMU220 Tag printer and Epson Compatible cash drawer. We support any touchscreens, USB HID-compliant weight scale, and all barcode scanners. At the moment, invoice and tag printing is only supported on Windows platform. We are in the process of adding Star cloud  printing support for any platform. 
For additional information on how to set up your hardware click here.
 
 

Where can I order invoice and 3" wet-strength tag rolls from?

Cleantie invoice and  tags rolls can be ordered directly through Cleaners Supply. 
Click here to order Invoice rolls
Click here to order 3" wet-strength tag rolls
 
 

What is the difference between Cleantie and Cleantie+ customer app?

Free Cleantie Customer App is North America’s fastest-growing — Dry Cleaning, Laundry, Clothing Alterations, Shoe Repair, and Home Cleaning Delivery App, that uses the latest technology to make your life easier.

Cleantie app is like Uber Eats in that it displays all businesses in the area that offer the above services. Customers can select their favorite store by reviewing store details, delivery schedules, ratings, and prices.

Cleantie+ app is like your own app, and is downloaded by your customers. A customer must search for your business name or phone number to signup. There are no nearby stores listed in Cleantie+, only your store.

iphone_cleantie_app.png

 

Can I have my own brand customer app?

Absolutely! Having your own brand customer app allows you to provide a more personalized experience for your customers. Increase brand awareness with a personalized look and feel. This is the perfect way to present your brand and stand out from the crowd. Your branded app is based on Cleantie and powered by the Cleantie engine. The process includes testing, deployment, and submission to Apple iTunes and Google Play. The process takes 5 to 6 weeks and the cost is $2950.00 (USD).

Click here to see Ashford Cleaners branded App.
Click here to see American Mega Laundromat branded App.
Click here to see Laundry Guys branded App.

 

Can I add integrated pickup & delivery web app to my website

Absolutely! Allow your customers to get the best, the most convenient, high-quality pickup and delivery experience by using the Web app. The process takes 2 to 3 weeks, including development, testing, deployment, and hosting on Google Firebase.

Click here to see our beautiful, modern web app.

 

Can you make custom design website?

Absolutely! Provide a more personalized experience for your customers by having your own website with an integrated Cleantie pickup and delivery app. Increase brand awareness with a personalized look and feel. This is the perfect way to present your brand and stand out from the crowd. Your brand website is powered by the Cleantie engine and is based on the following templates: Allow your customers to get the best, the most convenient, high-quality pickup and delivery experience by using a web or mobile app. The process takes 4 to 6 weeks, including development, testing, deployment, and hosting on Google Firebase. Contact for pricing.
 Click here to see our beautiful, modern design drycleaning sample website.
 Click here to see our beautiful, modern design laundromat sample website.

 

How do I add Cleantie Mobile app to my website?

Add Cleantie  download link to you website: http://cleantie.com/delivery.html 
Or add Cleantie+ download link to  your website: http://customerapp/cleantie.com 
Your customers can use the link to  download the customer app automatically. 

 

 

Why are you charging separately for SMS?

SMS pricing is based on the destination and type of message you’re sending. Our pay-as-you-go pricing gives you a fair price. We negotiate the best rates possible with our providers and then bill you for just your usage at cost (no markup).

 

What is a task in Driver App?

A task is the core unit of work to be completed by drivers (e.g., a pickup or delivery per customer). For billing purposes, tasks are counted when completed through the Cleantie Driver app.
 
 

Does Cleantie support my own merchant account?

Cleantie processes credit cards through Integrated Hosted Web-based Payware Connect for Card-Present or Card-On-File transactions. Cleantie now supports Clover credit card processing. Let your customers pay how they want to pay. Dip or tap; credit or debit; Apple Pay, Google Pay, WeChat Pay, Alipay and more. We are also in the process of integrating the Square Payment system. Square Payment is the easiest way to support Apple Pay and Google Pay, which enables friction-less credit card payments and eliminates the need to manually type card or shipping details. Your customers authorize payments through biometrics such as Apple's Face ID.

https://support.cleantie.com/hc/en-us/articles/360021061231-Payment-Processing

 
 
 
 

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