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Clover Account Setup Process

Updated

Cleantie POS is fully integrated with the Clover platform, providing you with a seamless and efficient way to process credit card transactions. Our integration leverages Clover's advanced technology to ensure a smooth payment experience for both walk-in customers and app users.

Here's how Cleantie integrates with Clover for credit card processing:

Clover's Semi Integration through Cloud Pay Display:

    • For walk-in customers, Cleantie POS utilizes Clover's Semi Integration through Cloud Pay Display to process credit card transactions on Clover's Flex or Clover Mini terminal devices.
    • This integration ensures secure and reliable payment processing directly through the Clover platform, offering convenience and peace of mind to both you and your customers.

Clover's eCommerce API for Card-on-File Payments:

    • For app customers, Cleantie POS utilizes Clover's eCommerce API to process card-on-file payments.
    • This enables app users to securely store their payment information and conveniently make payments using the same Clover merchant account, enhancing their overall user experience.

Compatibility Across Devices:

    • Cleantie POS is designed to work seamlessly across various devices, including PCs, tablets, and Mac computers.
    • Please note that Cleantie does not support Clover Station Duo or Clover Mini attached to Clover Station.

Welcome to ISOs:

    • We welcome ISOs to bring their existing Clover MID (Merchant ID) over to the Cleantie platform.
    • Our team is dedicated to providing ISOs with the support and resources they need to seamlessly transition to Cleantie and optimize their credit card processing operations.

At Cleantie, we are committed to providing you with the best-in-class solutions for your laundry business needs. Our integration with Clover is just one example of how we strive to simplify and enhance your operations.

 

Click here to see Cleantie in Clover App Market.

Clover is live in multiple countries and expanding. The current markets include:

  • United States (US) and Canada
  • United Kingdom (UK)
  • Republic of Ireland (ROI)

Click here to signup for Clover Account

Click here to learn how to activate your Clover device

 

Credit Card Processing Features

  • Process credit and debit payments.
  • Accept payments from customers directly inside Cleantie POS or Cleantie Customer App.
  • Add tip automatically through Cleantie POS to process on Clover.
  • Process credit card payments through Cleantie Batch Processing for the card on file automatically.  
  • Add Cash Discount to encourage your customers to pay cash
  • Pass the fee on and eliminate Credit Card Fees Forever, and keep your business thriving. 
  • Sync payments to invoices.  
  • Run transactions directly on individual invoices.
  • Email payment links to customers.
  • Send invoices attached with secure payment links.
  • Automate payments with the Cleantie customer app.
  • Give your customers the ability to view and pay off invoices at any time. 
  • PCI-compliance. Avoid costly compliance fees with the most secure payment system.

Follow the steps below to set up and configure your Clover Account to process credit cards:

Connecting Your Clover Account

In order to have  your Clover merchant account connected to Cleantie App, you need the following:

  1. Merchant Name: Your business name
  2. Merchant Id: Your Clover Merchant id e.g XXXXGK2HR2G1
  3. Your Clover merchant account login credentials

 

Connect Cleantie to Your Clover Account 

  1. Login to your Cleantie account pos.cleantie.com
  2. If you don't have a Cleantie account, signup for a 14-Day Free Cleantie Trial account. 
  3. Select Admin -> Management -> Payment Settings -> Credit Card Gateways 
  4. Select "Connect to your Clover Account"
  5. You get redirected to Clover's login screen
  6. Login to your Clover account, to authenticate, 
  7. Go to Accounts & Setup -> Devices.
  8. You should be able to see your Clover device and assign a meaningful name to your device. e.g Station 1 Flex, Station 2 Flex, etc. 
  9. Select More Tools -> Installed Apps
  10. Search for  Cloud Pay Display and Cleantie Apps.
  11. On the app's details page, click Connect.
  12. On the confirmation modal, click Accept.
  13. The app is automatically downloaded and installed on your device.
  14. Go to your Clover Device and make sure Cloud Display App is installed and running. 
  15. Once you are done, log out, and you then get redirected back to pos.cleantie.com 

 

 

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Pairing Your Clover Flex Terminal

  1. If you have Clover Device, the device will be listed under active devices.
  2. Select  option 'Enable Payments via Flex'
  3. Press Save Changes
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Run Clover Device as standalone

To exit Cleantie App to run Clover device as a standalone terminal,  touch and hold all four corners of the screen and pinch towards the center. 

 

Setup Cleantie Payment Types

  1. Select Admin -> Management -> Payment Settings -> Payment Types
  2. Enable the Online feature for credit cards and debit cards if not set up already.
  3. If you are offering a Cash Discount, Enable the cash discount feature. This FREE program allows you to pass the fee on or accept cash payments. You will no longer pay the industry standard 3% fee, keeping your business thriving. 
cash_discount_settings.jpg

 

Setup Customer Card On File (COF)

  1. To save a credit card for COF customers, from the main menu, select check-in
  2. Select Edit customer profile. 
  3. Make sure the customer email is added to the profile. 
  4. Go to the Payment Tab, and enter your credit card number, expiry date, CVV, and Zip/Postal Code.
  5. As soon as the card is saved on file, a consent email notification is sent to the user.
  6. Press Save. 

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Payment Process

Cleantie offers a very sophisticated payment processing feature 

 

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Tips Option

We are excited to introduce a new feature that will enhance your customers' experience and streamline your payment process: Tips. With this feature enabled, your customers can easily add tips to their invoices, providing them with a convenient way to show appreciation for your services.

To enable the Tips feature, please follow these simple steps:

Clover Dashboard Setup:

    • Log in to your Clover account.
    • Navigate to Account Setup -> Business Operations -> Tips.
    • Turn on the Tips option.

Cleantie Clover Account Settings:

    • Log in to Cleantie POS.
    • Go to Admin -> Management -> Payment Settings -> Credit Card Gateways -> Clover.
    • Enable Auto Tipping.

Once the Tips option is enabled, your customers will be prompted to select the tip amount automatically during the payment process. The tip amount will then be captured and added to Cleantie transactions, and printed on the invoice for transparency.

We believe that enabling the Tips feature will not only provide your customers with a seamless payment experience but also allow them to express their appreciation for your exceptional service.

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Cash Discount  Option

We are excited to announce the introduction of our Cash Discount feature, designed to help you save on credit card fees and keep your business thriving. With this feature, you can encourage your customers to pay cash by offering them a discount, while eliminating credit card fees forever.

Here's how the Cash Discount feature works:

  1. Increase Base Prices: We recommend increasing your base prices by 3% to account for credit card fees. For example, if the price of wash & fold is $1.25, it can be inflated to $1.30. Our Cleantie support team can assist you in rounding prices to the nearest dime or nickel.
  2. Automatic Discount: When a customer pays by cash, the 3% Cash Discount is automatically applied to reduce the price. The discounted amount is clearly printed on the invoice for transparency.
  3. Credit Card Payments: For customers paying by credit card, the inflated price is applied to cover the credit card processing fees.

To enable the Cash Discount feature, simply follow these steps:

  • Log in to Cleantie POS
  • Select Admin -> Management -> Payment Settings -> Payment Types
  • Enable the Cash Discount feature
  • Enter the Cash Discount %.

This FREE program allows you to pass the fee on to customers or accept cash payments without incurring the industry-standard 3% fee.

We believe that the Cash Discount feature will not only help you save on credit card fees but also encourage more customers to pay with cash, ultimately contributing to the success of your business.

If you have any questions or need assistance in implementing the Cash Discount feature, please don't hesitate to contact our support team. We're here to help you every step of the way.

How to remove a card on file?

Cleantie uses Clover's eCommerce API to save card-on-file. To remove the card in Cleantie POS follow the steps below:

  1. Select check-in
  2. Select customer, Select Edit icon
  3. Go to the Payment tab, and select Remove Card. 

To remove the card from Cleantie Customer App follow the steps below:

  1. Logon to Cleantie customer app
  2. Select Menu from the top left corner 
  3. Select payments
  4. Select Delete Card On File.

 

Cleantie Clover Flex Integration Video

Watch the Clover Flex integration video to learn how to use Clover Flex in Cleantie. The video walks you through the step-by-step process of payment, refund, adding tips to your order, etc.

   

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