Clover Account Setup Process

Cleantie POS or Customer App is not available in the Clover App Market. Instead, Cleantie POS uses Clover's Semi Integration through Cloud Pay Display to process credit card transactions on Clover's Flex or Clover Mini terminal devices for walk-in customers and uses Clover's eCommerce API to process card-on-file payments for App customers using the same Clover merchant account.

Please note Clover Station Duo does not support Cleantie POS at this time.  You don't need Clover Flex or Clover Mini to process credit card payments for App customers. Clover Flex or Clover Mini is only used for walk-in customers.  Cleantie POS works across PCs, tablets, and Mac computers.

Click here to see Cleantie in Clover App Market.

Clover is live in multiple countries and expanding. The current markets include:

• United States (US) and Canada
• United Kingdom (UK)
• Republic of Ireland (ROI)

Click here to signup for Clover Account

Credit Card Processing Features

• Process credit and debit payments.
• Accept payments from customers directly inside Cleantie POS or Cleantie Customer App.
• Add tip automatically through Cleantie POS to process on Clover.
• Process credit card payments through Cleantie Batch Processing for the card on file automatically.  
• Add Cash Discount to encourage your customers to pay cash
• Pass the fee on and eliminate Credit Card Fees Forever, and keep your business thriving. 
• Sync payments to invoices.  
• Run transactions directly on individual invoices.
• Email payment links to customers.
• Send invoices attached with secure payment links.
• Automate payments with Cleantie customer app.
• Give your customers the ability to view and pay off invoices at any time. 
• PCI-compliance. Avoid costly compliance fees with the most secure payment system.

Follow the steps below to set up and configure your Clover Account to process credit cards:

Connecting Your Clover Account

In order to have  your Clover merchant account connected to Cleantie App, you need the following:

1. Merchant Name: Your business name
2. Merchant Id: Your Clover Merchant id  e.g XXXXGK2HR2G1
3. Your Clover merchant account login credentials

Connect Cleantie to Your Clover Account 

1. logon to your Cleantie account pos.cleantie.com
2. If you don't have a Cleantie account, signup for a 14-Day Free Cleantie Trial account. 
3. Select Admin -> Management -> Payment Settings -> Credit Card Gateways 
4. Select "Connect to your Clover Account"
5. You get redirected to Clover's login screen
6. Logon to your Clover account, to authenticate, 
7. Go to Accounts & Setup -> Devices.
8. You should be able to see your Clover device and assign a meaningful name to your device. e.g Station 1 Flex , Station 2 Flex etc. 
9. Select More Tools -> Installed Apps
10. Search for  Cloud Pay Display and Cleantie Apps.
11. On the app's details page, click Connect.
12. On the confirmation modal, click Accept.
13. The app is automatically downloaded and installed on your device.
14. Go to your Clover Device and make sure Cloud Display App is installed and running. 
15. Once you are done, log out, and you then get redirected back to pos.cleantie.com 

Pairing Your Clover Flex Terminal

1. If you have Clover Device, the device will be listed under active devices.
2. Select  option 'Enable Payments via Flex'
3. Press Save Changes

Run Clover Device as standalone

To exit Cleantie App to run Clover device as a standalone terminal,  touch and hold all four corners of the screen and pinch towards the center. 

Setup Cleantie Payment Types

1. Select Admin -> Management -> Payment Settings -> Payment Types
2. Enable the Online feature for credit cards and debit cards if not set up already.
3. If you are offering a Cash Discount, Enable the cash discount feature. This FREE program allows you to pass the fee on or accept cash payments. You will no longer pay the industry standard 3% fee, keeping your business thriving. 

Setup Customer Card On File (COF)

1. To save a credit card for COF customers, from the main menu, select check in
2. Select Edit customer profile. 
3. Make sure customer email is added to profile. 
4. Go to the Payment Tab, select the COF checkmark option, and enter credit card number, expiry date, CVV, and Zip/Postal Code.
5. As soon as the card is saved on file, a consent email notification is sent to the user.
6. Press Save. 

Payment Process

Cleantie offers a very sophisticated payment processing feature that is used during Check-In for pre-payments, at Check-Out or for customer account payments using Invoice Utilities. Except for a few minor exceptions, the process remains the same throughout. 

Cleantie processes credit/debit and Gift Cards for manual and Card-On-File transactions. On the tender screen, select credit card and follow the steps below:

1. If your system is equipped with at least one Clover Flex terminal, it is automatically selected. 
2. Press Submit Payment to process the transaction. 
3. The transaction is submitted to your selected Clover Flex terminal and the user is prompted to make the payment on the device.
4. Upon successful authorization, an approval code appears on the tender screen.
5. If you like to enter the credit card manually, from the terminal drop-down, select the 'Enter Card Manually' Option. 
6. Enter the card number, and expiry date. Press Submit Payment.
7. If the customer has a card on file, the credit card details is auto-filled. Select Submit Payment to process COF.

Tips Option

Cleantie allows merchants to add tips to their invoices. The Tips option must be enabled in the Clover Dashboard and in Cleantie Clover Account Settings. Log on to your Clover account and navigate to Account Setup->Business Operations->Tips. Turn on the Tips option. 

To Enable tips in Cleantie go to Admin -> Management -> Payment Settings -> Credit Card Gateways -> Clover -> Enable Auto Tipping

When the tips option is enabled, the user is prompted to select the Tip amount automatically. The Tip amount is captured and added to Cleantie Transactions and printed on the invoice.

Cash Discount  Option

1. Increase the base prices by 3% to account for credit card fees. e.g. The price of wash & fold at $1.25 is inflated to $1.29.
2. When a customer is paying by cash, the 3% Cash Discount is applied to reduce the price. The cash discount is printed on the invoice. 
3. When a customer is paying by credit card, an inflated price is applied.

Cleantie Clover Flex Integration Video

Watch the Clover Flex integration video to learn how to use Clover Flex in Cleantie. The video walks you through the step-by-step process of payment, refund, adding tips to your order, etc.