Frequently Asked Questions – Cleantie

Is the Delivery fee passed onto the consumer?

It is up to you to charge your customer any delivery fees. The truth is that today’s customers don’t appreciate delivery fees added to their orders. In the Amazon era, customers are spoiled for choice by businesses offering free shipping and faster deliveries.

We recommend offering Free Delivery but adding the delivery cost to your laundry price with a minimum order.

How does Shipday Charge?

Shipday does not charge your customer for delivery fees. Shipday allows you to easily send orders to DoorDash and Uber for delivery service. This is a paid delivery service by these providers. You can see the quote before you send orders to them. You get charged by Shipday through your card on file. You must have a card on file to use the 3rd party drivers and sign up for the Professional plan.

‍DoorDash delivery fee is $6.99 for the first 3 miles, and then $1 a mile up to 7 miles.
‍Uber delivery fee is $6.99 up to 5 miles outside CA, and $8.49 in CA.

How does DoorDash Charge?

DoorDash through Cleantie does not charge your customer for the delivery fees since you are using DoorDash Drive through Cleantie. You will receive an invoice at the end of the month with details regarding your DoorDash deliveries from Cleantie. The DoorDash invoice is charged to your Card On File by Cleantie.

The delivery fee is a flat $9.75 on a per-delivery basis for deliveries within a five (5) mile radius. DoorDash will charge you an additional fee of $0.75 per incremental mile up to the maximum delivery radius set by DoorDash.

How do I identify the laundry bag upon pickup?

On the initial pickup, it is recommended to ask customers to write their name, and phone number on a piece of paper to identify their order. Upon delivery, we recommend handing out a free laundry bag, with the customer's name and barcode to identify the customer.

Cleantie Utility is used to print Laundry Bag labels to identify customers' laundry bags on the Dymo Label printer with 30251 Self-Adhesive Labels 1-1/8" X 3-1/2".

In addition, you may attach custom-made Laundry bag tags to the laundry bag for faster and more accurate customer lookup. To assign a bag tag, go to the customer's profile, select the customer key tag option, and scan the barcode to link it to the customer. During the check-in process, simply scan the bag tag. For additional information and how to order the labels, or bag tags click here.

How to communicate with the customer during the signup or pickup delivery process?

Cleantie Dispatcher app offers complete control over your pickup delivery process and provides a communications tool to the dispatcher and store manager. Use the dispatcher app to view all customer's activities, profiles, pickup request orders, and bills and coordinate. The Cleantie Dispatcher app has an integrated communication tool that allows dispatchers to chat, make a call or send a direct message to the customer with a single tap. Never miss a prospect by engaging with the user directly through the dispatcher chat function and answering any questions they may have.

For additional information on Cleantie Dispatcher app click here.

How to advise the customer of the pickup and delivery time?

Use the Cleantie Dispatcher app to chat or call the customer to advise the estimated pickup or delivery time. The estimated pickup and delivery time through DoorDash or Uber is less than 30 minutes. Through the pickup request, you may add delivery instructions for the driver. Keep customers updated With Shipday live delivery-tracking link that is sent automatically.

Shipday vs DoorDash option

Cleantie has a partnership with Shipday and DoorDash to enable you to use an on-demand logistics platform and a fleet of drivers to offer your customers laundry pickup and delivery quickly and easily, without the hassle of staffing your own delivery fleet.

Cleantie offers two different options. You may dispatch DoorDash through Cleantie directly or dispatch Doordash through Shipday.

Shipday is the easiest way to manage local deliveries. All-in-1 delivery software helps you easily offer and manage deliveries automatically & commission-free! Set up in minutes. Use your own driver or 3rd party driver through DoorDash & Uber. Read more

Using DoorDash or Uber through Shipday is less expensive which is $6.95 for 3 miles, vs DoorDash through Cleantie which is $9.75 for 5 miles.

When using Shipday you have more control over the dispatching and tracking of your orders & drivers.

Confirmation texts, estimated times of arrival, and a delightful delivery experience with an integrated Dispatcher and Driver App.

However, to use 3rd party drivers, you must sign up for the Shipday Professional edition for $29 per month. Click here to see Shipday prices

Follow the steps to get started on Shipday:

https://support.cleantie.com/hc/en-us/articles/13424089982356-Shipday-Dispatch-Process

Follow the steps to get started on Doordash through Cleantie:

https://support.cleantie.com/hc/en-us/articles/10973752104596-DoorDash-Dispatch-Process

How do I add delivery Free to the Invoice?

If you wish to charge a delivery fee, follow the steps below to add the delivery fee automatically.

Go to Cleantie POS.
Select Admin -> Delivery -> General -> Settings
Add Delivery Fee.
During check-in, the delivery fee is added automatically to the invoice.
If you like to remove the delivery fee on any invoice, delete the Delivery Charge from the top of the invoice.

How Do I add minimum order value?

Minimum order is not forced by Cleantie, however, it is up to you to charge an extra fee or Delivery Free for the orders that are less than the minimum order. The minimum order value is shown on the customer App.

To add minimum order value, follow the steps below:

Go to Cleantie POS.
Select Admin -> Delivery -> General -> Settings
Add Minimum Order.

What is the Exclusive Territory offered through Cleantie Customer App?

The Cleantie Customer app is based on the Exclusive Territory that is assigned to your operation by the Cleantie team. The limited Exclusive Territory is assigned on a first come first served basis for up to two(2) Zip Codes. Click here to see if the desired zip code is available. Select "Search Delivery Area", the error message indicates the zip code is available. Your customer can request a pickup through the Cleantie customer app as long as they are located within the delivery area.

What is the advantage of Exclusive Territory?

Start your laundry Pickup & delivery business overnight by using our Limited exclusive territory option. You get a free Cleantie customer app that works like your own brand app. We only assign one laundromat or dry cleaner within any given zip code. The customer gets assigned to your store automatically as long as they are within the delivery area.

Can I have my own brand customer App?

Signup for your own brand customer app if you don't wish to be limited to our Exclusive Territory and you like to provide a more personalized experience for your customers.

Increase brand awareness with a personalized look and feel. The perfect way to present your brand and stand out from the crowd. Your branded App is based on Cleantie and powered by the Cleantie engine. The process includes a plan, designing, testing, deployment, and submission to Apple Store and Google Play. The process takes 6 to 8 weeks and the cost is $3950.00

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