Frequently Asked Questions

How to get started with Cleantie Pickup & Delivery plan?

• Sign Up for Cleantie:
  Please use the following link to sign up:
  Click here to visit the Cleantie website and select 'TRY FOR FREE' to get started.

• Upgrade to Cleantie Enterprise Edition:
  If you already have a Cleantie Professional account, you’ll need to upgrade to the Cleantie Enterprise Edition. Please contact Cleantie support for assistance with upgrading your plan.

• Learn More About Pricing:
  For details on our subscription plans and pricing, visit: https://cleantie.com/prices.html.

• Schedule a training session with Cleantie Team
  Click here to schedule a training session with Cleantie team.

What is the differnce between the Annual and Monthly Plan?

What is Shipday?

Cleantie has a partnership with Shipday to enable you to use an on-demand logistics platform and a fleet of drivers to offer your customers laundry pickup and delivery quickly and easily, without the hassle of staffing your own delivery fleet. 

How do I signup for Shipday Account?

The Cleantie team can set up your Shipday account as part of the onboarding process. Alternatively, you can sign up directly through Shipday by clicking the following link:

Click here to Sign Up for Shipday.

Please ensure you use the link above to seamlessly connect your Cleantie account with Shipday.

How do I link my Shipday Account to Cleantie?

1. Log on to your Shipday account. Go to my account from the top right corner. Select Integrations 
2. Select the API key, and copy the key.
3. Log on to your Cleantie POS account.
4. Goto Admin -> Delivery ->  Shipday Settings. If you don't see the Shipday settings option, contact Cleantie to enable this feature.  
5. Enter your API key from step 2.

What is the Shipday Dispacth process through Cleantie?

How do I use Shipday Dispather App?

Once you’ve signed up for a Shipday account, you can get started with the app by following these steps:

Download the Shipday App
Use the link below to download the Shipday Dispatcher App to your mobile device.

• Shipday Dispatcher App Android
• Shipday Dispatcher App iOS

Access the Web App
Alternatively, you can log in to the Shipday web application using your account credentials using the link below:  Shipday Dispatcher Web App

How do I use Shipday Driver App?

If you are using your own driver, first make sure to setup your driver. For additiinal information on how to setup drivers check the following page: https://www.shipday.com/faq

To use third-party drivers like Doordash & Uber you must sign up for the Shipday professional subscription plan. Clink here to see Shipdate Subscription Plan. 

Download the Shipday Driver app using the link below:

• Shipday Driver App Android
• Shipday Driver App iOS

Is the Delivery fee passed onto the consumer?

How to communicate with the customer?

Cleantie Dispatcher app offers complete control over your pickup delivery process and provides a communications tool to the dispatcher and store manager. Use the dispatcher app to view all customer's activities, profiles, pickup request orders, and bills and coordinate. The Cleantie Dispatcher app has an integrated communication tool that allows dispatchers to chat, make a call or send a direct message to the customer with a single tap. Never miss a prospect by engaging with the user directly through the dispatcher chat function and answering any questions they may have.

For additional information on Cleantie Dispatcher app click here. 

What is the Exclusive Territory?

The free Cleantie Customer app is based on the Exclusive Territory that is assigned to your operation by the Cleantie team.  The limited Exclusive Territory is assigned on a first come first served basis for up to two(2) Zip Codes. Click here to see if the desired zip code is available.  Select "Search Delivery Area", the error message indicates the zip code is available. Your customer can request a pickup through the Cleantie customer app as long as they are located within the delivery area. 

 

What Are the Advantages of the Free Cleantie Customer App?

Start your laundry pickup and delivery business overnight with our Limited Exclusive Territory option. Here’s what you’ll get with the Free Cleantie Customer App:

• Exclusive Territory: We assign only one laundromat or dry cleaner within a given zip code, ensuring exclusivity in your delivery area.
• Automatic Customer Assignment: Customers are automatically assigned to your store if they are located within your delivery area.
• Customizable Features: You can update the app's images, content, options, or FAQs to align with your brand.
• Brand-like Experience: The app works just like your own branded app without the need to develop one from scratch.
• Integrated Shipday: Use your own driver or 3rd party driver like Uber & Doordash.

Take advantage of this opportunity to elevate your business with a seamless and professional pickup and delivery experience for your customers.

 

How do I Add the Cleantie App link to my Website?

After signing up for the Cleantie Enterprise Plan, contact the Cleantie team to set up your exclusive territory as explained in our plan details.

Add Cleantie App Links to Your Website:
Add the following QR code and download links to your website for easy customer access:

• • Download Links:

    • iOS App Store Link
    • Google Play Store Link

  • QR Code:

 

Do You Offer a Free Cleantie Customer App Without Restrictions?

Yes. After signing up for the Cleantie Enterprise Plan, contact the Cleantie team to set up your territory as explained in our plan details. If you prefer not to be restricted to specific zip codes or don’t wish to create your own branded app, Cleantie provides an alternative solution: the Laundry Delivery App.

• Flexibility Without Restrictions: Set up your own geo-fencing to define your service areas.
• Simple Customer Connection: Customers can easily search for your business by name or phone number to connect with you.

For easier access, you can add the Laundry Delivery Website link to your site:
https://laundrydelivery.net/

Additionally, include the following QR code and app download links on your website to help your customers access the app conveniently.

• • Download Links:

    • iOS App Store Link
    • Google Play Store Link

  • QR Code:

 

 

Do you offer Web App instead of Mobile App?

Cleantie recommends Mobile app vs Web App for the following reasons:

• Mobile apps allow for personalized experiences through features like push notifications, saved preferences, and tracking. 
• Mobile apps are built for specific platforms (iOS or Android), allowing them to operate faster and more efficiently.
• Mobile apps enable real-time communication with users via push notifications, helping to keep them engaged and informed.
• Mobile apps are designed with platform-specific guidelines, ensuring a smoother and more intuitive experience for users.
• Web App is not restricted to certian zipcodes as it connects the customer to your store automatically. 

However if you like to allow your customers to get the best, the most convenient, high-quality pickup and delivery experience by using your own website subdomain get the Web app. The process takes 4 to 5 weeks, including development, testing, deployment, and hosting on Google Firebase. The app will be deployed on your your own website subdomain e.g app.ashfordcleaners.com, the cost is $2450

For WebApp, add these A records to your domain by visiting your DNS provider or registrar. Your site will show a security certificate warning for a few hours until the certificate has been provisioned. Remember to remove your old A records and any AAAA records from your DNS provider.

A	app.yourdomain.com	151.101.1.195
A	app.yourdomain.com	151.101.65.195

 

 

Do you make custom design website?

Absolutely! Enhance your customers’ experience with a personalized website featuring seamless integration with the Cleantie Pickup & Delivery app. We offer Custom Design Websites through our business partner Eccentricbi.  If you are interested, please contact Ehab Tel: 888-669-4220, email: ehab@eccentricbi.com;

Benefits of a Custom Website:

• Offer your customers a more personalized and professional experience.
• Increase brand awareness with a unique look and feel tailored to your business.
• Stand out from the competition and provide the most convenient, high-quality pickup and delivery experience through both Web and Mobile apps.

Key Features:

• Your website will be powered by the Cleantie engine and designed using our customizable templates.
• Includes integration with Cleantie tools for a seamless user experience.

Timeline: Development, testing, deployment, and hosting are completed within 4 to 6 weeks.

For pricing and additional information, please visit our Marketing Page.

• https://washateria.com
• https://cleanchoicelaundromat.com/
• https://freshnsmile.nyc/
• https://d-expresslaundry.com/
• https://ezwashnewark.com/
• https://handsomelydone.com/

 

Does Cleantie Offer a Marketing Plan for My Pickup & Delivery?

Yes, we do! Cleantie offers Custom Design Websites and Online Marketing Services through our business partner Eccentricbi.

By leveraging these services, you can create a strong online presence to maximize your growth potential and increase profits.

Our team is here to help you establish and grow your online pickup & delivery business! To learn more:

1. Click here for additional details about the marketing services.
2. If interested, contact Ehab directly:
   • Phone: 888-669-4220
   • Email: ehab@eccentricbi.com

Can you share some marketing flyers samples?

1. Feel free to explore some sample marketing images that you can use on your own Instagram or website: Visit Cleantie on Instagram
2. Click here to view our marketing article

 

Can I have my own brand customer App?

If you’d prefer not to be limited by our Exclusive Territory and want to offer your customers a more personalized experience, creating your own branded app is the ideal solution.

With your custom app, you can:

• Increase brand awareness with a personalized look and feel.
• Stand out from the competition while providing a seamless user experience.

Your branded app will be based on the Cleantie platform and powered by the Cleantie engine.

What’s included:

Strategic planning, app design, testing, deployment, and submission to the Apple App Store and Google Play.

Timeline: 8 to 10 weeks
Cost: $3,950.00

 

• Click here to see Ashford Cleaners App
• Click here to See Fresh n Smile App

 

 

Do I need to have a merchant account for customer app?

Yes, to use the Cleantie Customer App, you must have a merchant account. A merchant account allows you to accept payments seamlessly from your customers directly through the app. Cleantie integrates with leading payment processors like Clover, Square, and Stripe to ensure secure and efficient transactions.  

Having a merchant account also provides the following benefits:

• Seamless Payment Processing: Accept credit card payments directly through the app.
• Improved Customer Experience: Simplifies checkout for your customers.
• Business Insights: Access transaction history and reports for better business management.

Cleantie strongly encourages using Clover as the preferred payment processing solution for the customer app. Clover's seamless integration ensures smooth transactions, reliable service, and a user-friendly experience for both businesses and customers.

How do I signup for Clover Merchant account?

We offer Clover Merchant accounts through our business partner Paystri, which helps simplify customer payments while saving your business money.  Our team and Paystri’s experts are here to assist you throughout the setup process. To get started:

1. Click here to sign up and fill out the application form.
2. Alternatively, contact John DiStefano directly:
   • Phone: 978.219.5989
   • Email: jdistefano@paystri.com

How to advise the customer of the pickup and delivery time? 

Use the Cleantie Dispatcher app to chat or call the customer to advise the estimated pickup or delivery time. The estimated pickup and delivery time through DoorDash or Uber is less than 30 minutes. Through the pickup request, you may add delivery instructions for the driver.  Keep customers updated With Shipday live delivery-tracking link that is sent automatically. 

How Do I add minimum order value?