Loyalty/Rewards Point Program – Cleantie

Increase your sales automatically by using TMS Loyalty/Rewards Points System

Define your own loyalty and point system.
Define your own redemption point, and redemption coupon
Print redemption coupons automatically to encourage customers keep coming back.
Classify customers based on the collected points for more rewards.

Customer Classification

Follow steps below to define the Loyalty Point program:

From Management function, select System -> Customer Classification.
Use the New icon to add a new level as you wish. Entry level always starts with 0 Point.
Enter total points per $ spend for each service. The easiest way is assign 1 point per 1$. If you don’t wish to reward point for Laundry, simply enter 0 for Laundry service.
Select Update to save the settings.

In this example, Entry level is 0, Silver is 1001, Gold 2001 and Platinum is 5001.Therefore, if a customer spends $5000, they become a Platinum customer and can qualify for better rewards. See Redeem Points for how to setup a Redeem Coupon.

5. Having defined the customer classification for Rewards program, next you have to setup the actual rewards for each class.

Follow steps below to define the rewards for each customer class.

From Management function, select System -> Redeem Points
Select Customer class from drop down menu, like Entry Level
Enter Total points for this reward. This point value has to be in the range of this class and next class. In example above you may is any value between 0-1000, since next class Silver starts from 1001.
Select Coupon from drop down menu that is to be redeemed for this point.
You may assign multiple coupons to the same customer class.

Rewards Point System Settings

Follow steps below to enable Loyalty Point program, From Management function, select System -> System Options -> Marketing

Points Feature: Enable this option to activate the Points Rewards Program
Reset Point: Enable this option not to reset the points when reward coupon is printed. You should disable this option to allow multi redeem points rewards for different customer class.
Customer Classifications: To allow multi customer classifications.
Print Redemption Coupon: it is more effective to have redeem coupons printed auto.
Include Taxes in Point Calculation: Whether to include taxes in Point calculations.

Schedule and Customer Profile Point System Settings

Follow steps below to enable Loyalty Point program, From Management function, select System -> System Options -> Marketing

Points Feature: Enable this option to activate the Points Rewards Program
Reset Point: Enable this option not to reset the points when reward coupon is printed. You should disable this option to allow multi redeem points rewards for different customer class.
Customer Classifications: To allow multi customer classifications.
Print Redemption Coupon: it is more effective to have redeem coupons printed auto.
Include Taxes in Point Calculation: Whether to include taxes in Point calculations.

Schedule and Customer Profile Point System Settings

From Management function, select System -> Schedule ->Update Schedule -> Misc
Enable Point Feature if you like to have all invoices for the schedule included.
In customer profile, select Marketing, Disable point Feature if customer does not wish to collect points.

Check In Process

Based on the above settings, customer loyalty point is assigned to customer automatically when invoice is created.
Customer points is printed on invoice.
When total collected points matches the above criteria, Loyalty coupon is printed automatically .
Customer must present this coupon during next visit to redeem the coupon.
Coupon can be reprinted, by going to invoice utility, using reprint option.

Check Out Process

During checkout process, when payment is collected, simply scan the redemption coupon
System will automatically applies the coupon to outstanding balance.
If your system is not equipped with scanner, select Points payment, then type coupon#.
Press next to collect the outstanding balance.