TMS Check-in process

 The Check In is the most important function of the system and you should make yourself familiar with every aspect of this process.    The Check In function is used to receive customer’s orders, issue detailed or quick ticket. Print invoices and tags.  

To get started, select checkin option from the main menu. Input your security pin number to log in, and select the OK button. Please note you may enable or disable the log in screen using the system options.   

The customer search screen appears. Enter customer's phone number or type the first few letters of customer's last name to locate the customer.   

You might also select the quick search, by company name, customer identification card, or Tracking Tag option.   

Scan customer’s barcoded tag. Once the customer is selected press the OK button. If customer is not found, you will be prompted to add the new customer.  

After customer is selected, TMS check in screen is displayed. A blank invoice is shown on the left hand side with customer’s information. The bottom left hand side shows a summary of customer’s history, like balance, last visit and overdue items. You may press the icon to get additional information.

The service options will then display on the top right side of the screen.  Please note, these menus can be customized using CSI price template in excel format or use the system settings to create your own price schedule and menu items.   

Select the desired service type. Like Dryclean, Laundry, Alteration, etc.

Select appropriate department for that service such as Shirt, Pants, and Suits.    

The Items sub-option under selected department will appear. Select the appropriate item such as “Skirt Silk” ”. Detail option menu will pop up. Select appropriate colors, materials, and patterns.   

You may add other information on the garment such as Color, Fabric, Starch, and Crease.   

 If you like to disable the detail screen during this transaction, you may select ‘Don’t Show this next Time’. If you like to permanently disable this feature, read Schedule Settings under Management section.  

Wash & Fold

Some items like Wash & Fold, or Drapes can be setup to prompt for the unit option, like total weight, or number of panels. Price is then based on total unit, multiply by item price.   

Wash & Fold items can be connected to digital scale. In this case system reads the total weight from the connected scale. For additional information on laundromat operation click here.  

Same Item Option

Same Item button is used to mark the same garment for different services. For example if you have a dry clean item that requires Alteration, press Same Item button when doing alteration so the item is not added as a separate item. The system assigns 0 quantity when Same Item option is used. Zero quantity items can also be added using quantity icon.

Up charge Menu

If up-charge option is enabled in the price list, the upcharge menu will pop-up. Select the appropriate option. Note, depending on the upcharge the base price will increase accordingly.

Click on the arrow button to see additional upcharges. You may disable printing upcharge price on the invoice and have it included to your base price to avoid customers complain. Please check Schedule settings under Management.  

Release Form

If you like to select certain release form on the fly, press Release Form, and select appropriate release form from the menu. To learn more about release from settings, please check management section.    

If you have more than one item of the selected garment, touch the same item again from item menu, or select the total items from the detail screen or select Quantity icon from checkin screen, and input the quantity number.    

Coupon

Continue describing the product using the Service, Dept and items options. Follow the same procedure as above. Press the Up or Down arrow key to see more choices for the Services, Departments, or Items.

After you have completed entering all the garment information, and if there is a Coupon or Discount to be applied, select the Discount command button and make a selection from the menu.   For example to apply a senior discount select coupon, then select Senior Citizen discount and press OK button.    

To assign a permanent discount to customer, edit customer’s profile and assign a discount with expiry date for the desire service.  

Loyalty Rewards Coupon

Increase your sales automatically by using CSI Loyalty Rewards Points System, Define your own loyalty point system and make your own coupon. For additional information, please read Management section.

If you like to make special notes to the order, select the memo option from icon tray. You may type-in your special request or select from pre-typed options.   

To make you own pre-defined memo, please refer to Management Section. You may add a special request to the customer, or add Starch preference. To do this edit customer's profile and select Special request.

Urgent Memo

If you like an urgent memo to pop-up during customer transaction, add this to customer profile.  

If you would like to make any changes to customer profile, while in the checkin screen press the customer name on the top of the invoice. The customer profile will appear on the screen. Make the require changes, and press OK to save.

If the price needs to be adjusted, select the item, and press Price option button, and enter the proper price.  Please note, price cannot be lower than the initial price if this option is enabled in the price list. 

Merchandise

If the customer is purchasing Merchandise, then select the Scan option. You may scan the SKU number barcode,  or select the item from the menu. You may scan the barcode at any time during transaction, and the system will auto selects the proper product. If the product needs to be entered manually, select product option from service section, then select appropriate product from the Item menu. 

Redo 

Re-do option is used to re clean the garment without any charges. Highlight the item, then press re do button. Select proper description option from the menu or type-in your own description and press OK.    

Delete option is used to fix mistakes. If you want to delete an item prior to the last item, touch the garment detail item you want to delete, then select the Delete button. You will then be put back where you left off to proceed. 

Quick Invoice

Use Quick checkin option to create a quick ticket. Quick ticket function is used to service the customer quickly without entering the price and detail of the garment. Quick tickets have to be detailed before they can be checked out.   

Select the service and then total items for the service.  Press Done, and select the due-date as before.  

Memo

You may use the Memo button to make notes on the quick ticket. Please note you may define in price schedule how many Quick Invoices to be printed. Use Invoice Utility to update the quick ticket.

If you are done with the invoice and would like to create a new invoice for the same customer, press the New button. Selecting New button, will save the current invoice and starts a new invoice.   

New Invoice

New invoice option allows you to break large orders. You may use system schedule to set maximum items per invoice.  If you are packaging your dry cleaning and laundry orders separately, then enable Separate dry cleaning and laundry option to split dry cleaning and laundry tickets.

Misc Options

Select Miscellaneous function to access additional command options.

Select Sales option to assign a sales person to the invoice for commission reporting purpose.

Select Clear option to clear-up all the entries in the current invoice.   

Select Schedule option to switch to a different price list. The current price list is selected from the customers default price list. Please note you may also press F4 to select a different price list from the checkin screen.

Select Hold option to put the current invoice on hold, in order to serve another customer. You may put multi invoices on hold. If there are invoices on hold, your get prompted during check in process.

Select Invoice Utility option to lookup another invoice, or make changes to a different invoice.

Select Checkout command to go to checkout garments for the same customer without leaving the checkin screen.

Select Main option to return to the main command menu of checkin screen.

If for any reason, you need to cancel the order before invoice completion, press Cancel button.    

To complete the invoice, Press the Done button. Due-date calendar appears. Select and ensure the date time the customer order will be ready for pick-up. Confirm this with the customer and then press OK.

The default date and time is calculated from the item, service table, or Delivery Run table if this is a delivery customer. For additional information, please read Management section.

Due Date

As the date is selected, the system shows the production summary for each service. If a service is exceeding the production capacity in terms of pieces or $value, it changes color to Red.   In that case the user may select a different date to avoid production overhead.  The pickup time is also calculated as above as might be override by selecting pre-defined time, or typing your own time on the time field.

In order to speed up the process please note the Due Date option can be disabled in the schedule for users that don’t require such option.    

If this is a delivery order, a Delivery icon appears at the bottom of due-date menu. You may remove the check mark to disable the delivery option for this order, in case the customer is picking up the order. 

Pre-pay option

When pre-pay option is enabled Payment screen option will pop up . If this option is disabled select Pre-Pay icon from the icon tray, in case customer would like to pre-pay the order.   Please note the system can be setup to apply a pre-defined discount for pre-pay orders. To learn more on this feature, please read Management Section.

Select payment type, then amount and press OK button. If your system is set up for online credit card processing, just swipe the credit card.

For additional information on this process, please read the Payment Processing Section.   

After you have successfully completed the checkin, two copies of the invoice will be printed. Give the customer the 1^st copy and retain the 2^nd copy with the garment. You may set up the price list schedule, to print additional invoices. Please read the Management section for additional information.  

Invoice & Tag Printing

If your system is configured with garment tag printer, the tags are printed automatically.  In case your system is set up with garment tracking tag system, please refer to appropriate manual.  

Epson TMT 88V and Epson TMU 220 printers are recommended printers to print invoices and garment tags.

Click on the link below to see the Check-in video.