Hotels FAQ

How to setup a hotel?

To setup a hotel account, go to Checkin and press the Add New Customer button. Under the General tab, put a checkmark in the This is a Company checkbox. Enter Hotel’s name and address, phone etc. Make sure to select the proper price list and set default payment to Charge.

How to setup a hotel customer?

To separate hotel guests, hotel staff, and hotel complimentary accounts you should setup different accounts for each. To do this, go to Checkin and press the Add New Customer button. Under Name enter name of the hotel, under first name enter Guest (for guest customers). Click the Checkbox beside the Company field and select the desired hotel name from the list. Also checkmark the Prompt For Name option. The Prompt for name option would enable you to enter the Guest’s Name & Room# during the checkin process. The name and room# will then be printed on the statement and invoice. This method saves you time when creating invoices for hotel guests. If there is a commission to be paid to the hotel, enter the commission in the profile. If you would like to use the same method for Hotel Staff, you may do so, or otherwise create one account for each staff member and link it to the company hotel that was created before. When creating a statement for the hotel, you may combine both Guest & Staff or do them separately.