Account Setup Process

1. Download the app

To download the app click on the Apple App Store icon below or click on the Google Play icon for Android devices. If you are unsure, click here to download the app and we will automatically determine the correct version for your device. (iOS or Android). 

2. Create an account

Open the app, and enter your mobile phone number to register. A security code is sent to your mobile phone and must be used to activate your account. 

3. Set up your profile

To get started, you must setup your profile and payment method. Tap the  icon from the top left corner of the screen. Use Profile, Addresses and Payments to setup your default settings. 

4. Setup your favorite store

The pickup location will automatically be set to your current location, Tap "Current Location" to edit the pickup location. You may use the search option or use the Saved Addresses. Use the 'Addresses' option from main menu to setup your specific addresses such as Home, Office, etc.
Based on your selected address, Cleantie will display the stores that offer pickup/delivery service to your location or are available nearby.  

From the available options, select the location that is close to you. You can click on the business name and read the customer's review, ratings, pickup/delivery hours, prices etc. After you have selected your favorite store, swipe to the left to set your default store. 

Pickup/Delivery Request Process

How to schedule Pickup

1. Tap the  icon located in the top right corner. 
2. Tap the "PICKUP DATE" option and select a date.
3. Tap the "PICKUP TIME" and select an available time. If the 'Now' option is available, the Pickup time would be auto selected within the ETA period.
4. Enter any special request and tap 'Request Pickup' to initiate the request. 
5. Once your pickup request is accepted, you will receive a push notification confirming the request.

How to cancel your pickup request

1. Tap the  icon from the top left corner. 
2. Select 'Pickup Requests'.
3. Select the pickup request you wish to cancel and tap to display its details.
4. Scroll to the bottom of the request and tap 'Delete Request' to cancel the request.

Walk-in drop off and pickup process

Use Cleantie Walk-in option to drop off your laundry or pickup at the store without waiting in line. Your favorite cleaner may not offer walk-in drop off or pickup feature; in that case you are not able to use this option.

How to use Walk-in Drop off feature

1. Tap the  icon from the top right corner.
2. Select the 'Drop Off' option, located at the top of the screen.
3. Tap the Drop Off Date, and select a date (usually Today). You may not be able to select a date, if the store is closed. 
4. Tap the Drop Off Time (usually Now)
5. Enter Total garments being dropped; if you are unsure about the quantity, enter 0.
6. Enter any special requests that you may have.
7. Tap 'Drop Off' to complete the drop off. 

How to use Walk-in Pickup feature

1. Tap the icon from the top right corner.
2. Select the 'Pick Up' option, located at the top of the screen.
3. Tap the Pick Up Date, and select a date (usually Today). You may not be able to select a date, if store is closed. 
4. Tap the Pickup Time (usually Now).
5. All due and ready invoices show up.
6. Tap the selection option to select invoices.  
7. To see the details of the invoice, slide an invoice to the left, and tap 'Detail'.
8. Select Checkout option to make a payment and check out order.
9. Once the payment is successful, the store will be notified immediately to prepare your order for pickup. 
10. Walk-in to the store and avoid the line up to pickup your order.