Cleantie Pickup & Delivery Process – Cleantie

The Dry-Cleaning Pickup and Delivery service has traditionally been very fragmented, with a large number of small operators, both for clients and service providers. There are few companies that offer online Dry Cleaning, Laundry, Clothing Alterations, & Shoe repair Pickup service at the local market and as such, there are no major players in this industry; no companies with a dominant market share in this industry.

The new Cleantie App gives customers the power to request on-demand services with the tap of a button. It enables our local partners to provide the most convenient, high-quality pickup and delivery service, giving drivers the power to deliver goods using the latest route optimization technology. Customers are able to schedule order and pickup services via the app. The pickup service is scheduled, the driver shows up, collecting the items, and making notes of any special requests. The customer gets notified via Push Notification or Text Message and then can view the status of the order every step of the way through the app

Delivery logistics processes are increasingly challenging to manage, with changes in day-to-day delivery requirements adding to the overall complexity of the job. Whether a customer changes an order at the last minute, a breakdown occurs on the road, or new driver is added, these types of issues significantly impact the day’s delivery schedule and associated costs.
End customers also demand narrower delivery time frames and greater flexibility in scheduling and rescheduling deliveries. They also want to receive real-time updates on their delivery status.

This adds a considerable burden in route planning as organizations try to balance process
efficiency with the need to deliver affordable service. At Cleantie, we recognize the challenges that our partners face, and have built our system around helping our service providers quickly and efficiently improve their pickup/delivery service and reduce the cost and complexity of managing delivery processes.

Cleantie offers a complete and comprehensive route planning system with an optimization technology. Cut down on operating costs, reduce drive time & mileage, and improve customer service with Cleantie route planning solution. Identify the shortest, fastest, and most efficient routes within minutes and take the headache out of route planning & scheduling.

Monitor delivery time, number of deliveries, ratings & reviews of drivers, cancelled, undelivered and delayed orders and much more to help you take control of your business. Optimize deliveries with complete route management software.

Cleantie interactive manifest uses the real time Route Manager to provide you with step by step delivery instructions. Delivery drivers can save time and fuel with up-to-date information on traffic conditions, distances between points, and estimated travel times.

Step 1, Setup Delivery Route

To get started, Select Admin from the top navigation menu. Select Delivery Schedule from the left menu.

Step 1: Create delivery routes by selecting Add A New Route icon. Enter Route Name, Description. Select Add Daily Schedule for each delivery day. Use proper starting and ending time. You may add multiple delivery time slots for each day. E.g 9:00 to 12:00, and 2:00 to 6:00.

Use the map to create a delivery area. Find a good place to start and click on the map as the starting point. Select the 2nd point to draw a line, then next points to create a shape that is your delivery area. Once the lines are connected it will show the Polygon. Verify that all of the points are in the right spot. You can move a line by pressing undo button or erase the entire area by pressing the Erase button.

Select Add/Update route icon to complete the process. Repeat the above steps for each Route.

Step 2, Setup Customers Run

Setup your delivery customers by following the steps below:

Edit customer profile, enter delivery address, select verify option to make sure the address is verified by google map. Select Delivery Settings. If the address is within the delivery areas, the proper delivery route is assigned automatically. You are not able to change the delivery route manually.

Assign pickup schedule type. Regular pickup customers are always scheduled on regular delivery. On-demand pickup customers are scheduled only when pickup request is made by phone or through the mobile App. Add any delivery notes for the driver.

Step 3, Create Delivery Manifest

Cleantie manifest is used to create manifest for delivery invoices, regular pickup customers, on-demand pickup by phone or pickup request that is made through the customer app.

Step 1: Select Manifest option from the top menu, select route, and delivery date. All delivery invoices for the selected route are shown on the screen. Press select All to select all invoices. Or Select scan option, to scan the invoices to be included in manifest. Scanning invoices is an important step to verify delivery invoices and look for missing orders. Press Next to go to step 2.

Step 2, is used to add on-demand pickup customers as well as mobile App customers with scheduled pickup. Press Select All, and press Next to go to step 3.

Step 3, is used to add regular pickup customers that are on regular pickup schedule. Press select All, or unmark a customer that regular pickup schedule is cancelled. Press Next to go to step 4.

Step 4, is used to create the manifest using the optimization technique that identifies the shortest, fastest, and most efficient routes with step by step delivery instructions.

You may skip the optimization process if you have assigned your own stop number to customers.

Select View On Map option to see the manifest on the map. Stops for Pickup (P) and delivery (D) are marked with different colors. The top of the map shows the travel time as well as total distance. Step by step delivery instructions, the Invoice details, customer balance and delivery notes are shown on the manifest.

Select Print to print the manifest for backup purpose and press Save to save the manifest. The manifest is used by the driver app to create complete and comprehensive instructions for the driver through the pickup & delivery process.

You may view or update the saved manifests. Select manifest, Select the desired saved manifest from the list, and press Update. Go through the process as before. You may change the order of the assigned stop numbers dynamically. Select the customer, drag and drop it to the desired position, press Save.

Setup your own stop number

If you don’t wish to use Cleantie’s dynamic optimization process, you may assign your own stop number to customer’s pickup/delivery order.

Select Customers from Delivery Schedule, Select optimize to optimize the customers' stop number for the 1^st time, then drag and drop the customer to the stop position you wish to have. Now during manifest creation, don't select Optimize option in order to keep your stop order in place.

Truck Setup Process

Truck is used through the Cleantie Diver App to track the driver productivity and mileage. Truck must be created before adding the driver. To add truck, select Admin -> Delivery -> Truck. Enter the vehicle model, brand and license plate for tracking purpose.

Driver Setup Process

If your subscription plan includes Cleantie Driver App , you must add the driver and activate the account in order to use the App. Truck must be created before adding driver. Follow steps below to setup the driver:

Go to Admin -> Employees
Select Add Employee
Select Store, Select Driver option from Role drop down menu
Select the truck that is assigned to the driver. This can be changed during manifest loading process.
Enter Employees Details
You must enter driver's mobile number to activate the device.
Press Add Employee.
Activation text is sent to the driver's mobile device with the link to download the Driver App.

Assign delivery manifest to driver

To use the Driver App, your route driver must be assigned to the manifest, only assigned driver may load the manifest through the Driver App.

Select manifest -> select Assign -> Select driver from the menu.
Logon to your driver app using driver's mobile device that has been authorized.
Load the manifest through the driver app,
Manifest status is changed to 'Progressing'
Manifest in progressing status, can't be assigned to different driver, unless is revoked.
Use Revoke function to revoke the driver in case of any unexpected issues like car accident, broken truck etc.

Click here for additional information on how to use the Driver App.

Training video

Click on the link below to watch the training video.